All sales on digital products are non-refundable.
You may only cancel or change the subject of a custom trace file before work has begun. Changes can only be for the same or lesser number of subjects. Lesser number a refund may be available, more subjects an additional payment may be required.
Limited support is provided on all digital download products. We will try to help you use, or convert your purchase to other formats where possible. Other files types can be available, just ask and we will try out best, we may not be able to convert to all file types as some require specific software we may not have access to.
Reasonable adjustments to images are available to ensure your satisfaction.
You must be highly specific as to what changes are needed. “The shading on the chin makes it look to big” is good ”something is a bit off” is not.
Licence for Digital Files
You can see the licence documents here;
- Basic Licence
- Commercial Licence
- Creators Licence
- Creators Licence – no attribution
- Charity Licence
- Small Business Logo Starter Licence
Earnings for the affiliate program are as site credits only for earnings below $50 AUD.
You can check your current earnings by logging into your account in the affiliate area.
To use site credits please send an email to firstname.lastname@example.org and specify your affiliate account ID and the amount you wish to have converted and you will be provided with a coupon code for that amount.
Earnings in an excess of $50 AUD are available for payout via paypal account or other agreed method.
Only one affiliate account is allowed per person. Multiple accounts being discovered will result in all affiliate accounts being removed and earnings cancelled. All affiliate accounts are subject to approval. Affiliate accounts may be revoked at anytime at the site owner’s discretion. If your account was closed due to misconduct or breaking these terms and conditions your earned credits may be cancelled.
You will earn 15% per sale, and if the person you referred also signs up to be an affiliate you will earns 5% of their sales as well during the first year.
You can earn credits on your own purchases too! It is like a loyalty cashback program!
Coupons are not available for use in conjunction with earned credits being spent.
Payments can be done in part by credit and part by payment – You will be provided with a coupon code for your site credit amount which can be used in the checkout.
If an order is cancelled, refunded or frauded by merchant dispute the applied credits to your account may be removed. Multiple occurrences of this will result in account suspension.
You are not permitted to spam, or break posting rules of sites or online groups to get your affiliate linked sales.
If a customer follows your link, and purchases on the spot or anytime in the following 21 days then you will get credit for the sale provided they use their same browser and their cookies are intact on the return visit.
Custom coupons will get you site credit and the person you are referring a discount, you can use your own codes to purchase as well.
All terms and conditions on this page are subject to change
Conditions of Use
Smoke and Strawberries will provide services to you, which are subject to the conditions stated on this page. Every time you visit this website, or associated social media and contact channels and use the services or make a purchase, you accept the conditions. This is why we urge you to read them carefully.
Content published on this website (digital downloads, images, texts, graphics, logos) is the property of Smoke and Strawberries and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Smoke and Strawberries, with copyright authorship for this compilation by Smoke and Strawberries.
By visiting this website, you agree that the laws of Australia, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Smoke and Strawberries and you, or its business partners and associates.
Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court within Australia and you consent to exclusive jurisdiction and venue of such courts.
Comments, Reviews, and Emails
Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.
License and Site Access
We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.
You are strongly encouraged to immediately download any digital products you may purchase and ensure you have a reliable secure backup. While great efforts are made to maintain the website, issues may arise or business may cease in the event of which you would then be unable to access downloads. Smoke and Strawberries would in this event endeavor to redeliver your digital products through other channels if you submit a request, but the availability of this service is not guaranteed.
If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.
We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.