Privacy

All data provided via this website, messaging programs and social media pages, is not onsold to any third party. Some details may be required to be passed to 3rd party supplies for production of physical goods where manufacture or shipping is outsourced.

Data provided via this website is encrypted by SSL, payments are handled via Paypal or Stripe so Smoke and Strawberries never received your credit card details only confirmation that the transaction was successful. Paypal/Stripe has transaction details stored in their systems so you would need to contact them about removing those details or history.

Order details are stored within secured database, which is backed up periodically.

Custom design requests are stored on working computer and archived under order number only as the reference. Submitted photos for drawings may be used in promotion of Smoke and Strawberries work as comparison to the final drawing. Submitted user photos of items produced may be used in a similar fashion. Please advise if you do not wish this to occur or wish to have your photo removed at any time.

You are entitled to access copy of all held data or request removal of personally identifiable information that I am not required to retain by local laws.  An administration fee may be charged to cover the time spent collating this data.

If removal is requested order history and access to previously purchased files would be removed so please ensure you have copies of all your digital purchases as without the data available then files would not be provided again in the future without repurchase. If all data is to be removed then you would need to opt to terminate your licence of any digital designs as I would no longer have a reference of your current licence.

Messaging and social media services such as Facebook, Twitter, Instagram and other may have their own stores of your personal information provided through them to contact Smoke and Strawberries. You would need to contact the relevant services to have that data removed.

Livechat is provided via tawk.to – they may also maintain backups of your data if you have utilised that service, and should be contacted if you require its removal from their service.

 

Additional For GDPR

Who we are

This website smokeandstrawberries.com is run by Cole Welch t/as Smoke and Strawberries ABN 14 825 018 627.

What personal data we collect and why we collect it

In order to fulfill your order we need to collect personal data such as name, address, email, etc. This is in order to process billing, communication, licencing and shipping where applicable. For custom orders we may also need you photo provided which you have the rights to use and permission from the subjects within.

For security we may also collect your IP and retain it to reduce fraud, to detect spam or track website usage in order to improve quality of service.

You may volunteer additional data relevant (or not) to your order via additional notes field on order form, or via messaging and other communication platforms. Relevant order notes would be used in the creation of your order.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. If photos are uploaded outside of secured order forms then visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Tawk live chat feature

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. tawk.to uses cookies to help tawk.to identify and track visitors, their usage of tawk.to website, and their website access preferences. tawk.to visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using tawk.to’s websites, with the drawback that certain features of tawk.to’s websites may not function properly without the aid of cookies.

Embedded content

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. This data is retained within your account until you choose to remove it.

For users that make purchases through our website, we store the information provided through your profile, and billing details, we do not store credit card numbers. We never receive your creditcard data. Payments are processed securely through Paypal or stripe who provide to us only if the payment was successful or not and the amount. Your order history details are retained securely on the website until you choose to have them removed. This is to enable your access to redownload digital products, or view order history.

If you purchase a licence for a digital design your personal details must be maintained for the life of that licence. Licences to not general expire o to opt to remove this data you would also need to opt to cancel your current licence as I would have no way of determining if you are a valid licence holder if I have removed that data. This is important to by business to protect the rights to my copyright property.

Offsite records of transactions are retained for up to 10 years for tax purposes.

For custom orders, only relevant order notes along with order number and submitted images are retained in archive. Drawings created from your submitted images are retained in my portfolio as I retain the rights to the images I have created.

Where your data is sent and how it it protected

Smoke and Strawberries is in Australia and website hosted outside Europe so any data provided to Smoke and Strawberries will not remain in Europe.

Data is collected securely through SSL to this website.

If you provide data through various 3rd party channels such as email, chat via messenging services, or social media that data is handled in accordance with those providers policies. Smoke and Strawberries cannot provide specific information for all those channels you may choose to use as we do not directly maintain them only exists as another user on their services. Data received via those may be added to your order if relevant and handled as all other order data.

Any employees or contractors directly hired by Smoke and Strawberries are required to sign a confidentiality agreement and briefed about privacy of customer data if they would have access to it.

For orders for physical goods whose manufacture or shipping is outsourced, only relevant data is securely provided to these 3rd parties who meet the data protection requirements.

Software is regularly updated to maintain security and fix any potential exploits. In the unlikely event of a breach your would be notified by email or provided contact details within 48 hours of the breach being confirmed.

If I sell or transfer my business or IP rights to designs I may need to disclose your information as part of that transaction only to the extent permitted by law.

You should regularly change your own passwords, avoid storing them using the same passwords as other websites or writing them down to limit any unauthorised access via your own credentials. Other than if you are manually provided a password to your account via customer service Smoke and Strawberries has no direct access to see your password as it is stored encrypted.