Terms and Conditions

All sales on digital products are non-refundable.

You may only cancel or change the subject of a custom trace file before work has begun. Changes can only be for the same or lesser number of subjects. Lesser number a refund may be available, more subjects an additional payment may be required.

Limited support is provided on all digital download products. We will try to help you use, or convert your purchase to other formats where possible. Other files types can be available, just ask and we will try out best, we may not be able to convert to all file types as some require specific software we may not have access to.

Reasonable adjustments to images are available to ensure your satisfaction.
You must be highly specific as to what changes are needed. “The shading on the chin makes it look to big” is good ”something is a bit off” is not.

You must advise when ordering if you would also like a lower detailed version of the final image – useful for making very small cuts to avoid tearing of fine details.

Licence for Digital Files

You can see the licence documents here;

Affiliate/Referral Program

Earnings for the affiliate program are as site credits only for earnings below $50 AUD.

You can check your current earnings by logging into your account in the affiliate area.

To use site credits please send an email to smokeandstrawberries@gmail.com and specify your affiliate account ID and the amount you wish to have converted and you will be provided with a coupon code for that amount.

Earnings in an excess of $50 AUD are available for payout via paypal account or other agreed method.

Only one affiliate account is allowed per person. Multiple accounts being discovered will result in all affiliate accounts being removed and earnings cancelled. All affiliate accounts are subject to approval. Affiliate accounts may be revoked at anytime at the site owner’s discretion. If your account was closed due to misconduct or breaking these terms and conditions your earned credits may be cancelled.

You will earn 15% per sale, and if the person you referred also signs up to be an affiliate you will earns 5% of their sales as well during the first year.

You can earn credits on your own purchases too! It is like a loyalty cashback program!

Coupons are not available for use in conjunction with earned credits being spent.

Payments can be done in part by credit and part by payment – You will be provided with a coupon code for your site credit amount which can be used in the checkout.

If an order is cancelled, refunded or frauded by merchant dispute the applied credits to your account may be removed. Multiple occurrences of this will result in account suspension.

You are not permitted to spam, or break posting rules of sites or online groups to get your affiliate linked sales.

If a customer follows your link, and purchases on the spot or anytime in the following 21 days then you will get credit for the sale provided they use their same browser and their cookies are intact on the return visit.
Custom coupons will get you site credit and the person you are referring a discount, you can use your own codes to purchase as well.

All terms and conditions on this page are subject to change

By using this website and submitting data you are indicating you accept the Privacy policy.

Conditions of Use

Smoke and Strawberries will provide services to you, which are subject to the conditions stated on this page. Every time you visit this website, or associated social media and contact channels and use the services or make a purchase, you accept the conditions. This is why we urge you to read them carefully.

Copyright

Content published on this website (digital downloads, images, texts, graphics, logos) is the property of Smoke and Strawberries and/or its content creators and protected by international copyright laws. The entire compilation of the content found on this website is the exclusive property of Smoke and Strawberries, with copyright authorship for this compilation by Smoke and Strawberries.

Communications

All communications with us is electronic. Every time you send us an email, message or visit our website, you are going to be communicating with us. You hereby consent to receive communications from us. If you subscribe to the news on our website, or follow or join our social media pages or groups, you are going to receive regular messages from us. We will continue to communicate with you by posting news and notices on our website and social media and by sending you emails.  You also agree that all notices, disclosures, agreements and other communications we provide to you electronically meet the legal requirements that such communications be in writing. You can opt out, unfollow, or leave communication channels at anytime. Please contact for support if you need assistance with this for channels we directly control. See the Privacy Policy for more details about communications through 3rd party sites. If you opt not to receive any communications you may be very limited to the provision, notification or receipt of digital products you have purchased.

Applicable Law

By visiting this website, you agree that the laws of Australia, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Smoke and Strawberries and you, or its business partners and associates.

Disputes

Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by state or federal court within Australia and you consent to exclusive jurisdiction and venue of such courts.

Comments, Reviews, and Emails

Visitors may post content as long as it is not obscene, illegal, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or injurious in any other way to third parties. Content has to be free of software viruses, political campaign, and commercial solicitation.

We reserve all rights (but not the obligation) to remove and/or edit such content. When you post your content, you grant Smoke and Strawberries non-exclusive, royalty-free and irrevocable right to use, reproduce, publish, modify such content throughout the world in any media where this does not conflict with our privacy policy.

License and Site Access

We grant you a limited license to access and make personal use of this website. You are not allowed to download or modify it. This may be done only with written consent from us.

Availability

You are strongly encouraged to immediately download any digital products you may purchase and ensure you have a reliable secure backup. While great efforts are made to maintain the website, issues may arise or business may cease in the event of which you would then be unable to access downloads. Smoke and Strawberries would in this event endeavor to redeliver your digital products through other channels if you submit a request, but the availability of this service is not guaranteed.

User Account

If you are an owner of an account on this website, you are solely responsible for maintaining the confidentiality of your private user details (username and password). You are responsible for all activities that occur under your account or password.

We reserve all rights to terminate accounts, edit or remove content and cancel orders in their sole discretion.